Luxury Concierge & Guest Experience Lead

Zadok Jewelers; Austin (TX); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Zadok Jewelers in Austin seeks a highly organized Luxury Concierge to welcome guests and support the team in delivering a personalized shopping experience. You are the first point of contact, ensuring interactions are warm, professional, and memorable in a luxury setting.

As part of a fast-paced environment, you will remember client preferences, coordinate with sales associates, and uphold ethical standards while delivering outstanding service.

Qualifications

• Experience in high-end customer service.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced luxury retail environment.
• Passion for luxury hospitality and guest experience.

Responsabilités

• Greet customers warmly as they enter the store or approach the concierge desk.
• Provide exceptional customer service, remembering preferences and coordinating with sales associates.
• Manage the Up System to ensure fair distribution of opportunities among staff.
• Build positive relationships with customers and team members while upholding high ethical standards.

Connaissances

Customer service

Hospitality

Luxury retail

Communication

Description du poste

Zadok Jewelers in Austin seeks a highly organized Luxury Concierge to welcome guests and support the team in delivering a personalized shopping experience. You are the first point of contact, ensuring interactions are warm, professional, and memorable in a luxury setting.

As part of a fast-paced environment, you will remember client preferences, coordinate with sales associates, and uphold ethical standards while delivering outstanding service.