Luxury Jewelry POS & Guest Experience Specialist

James Free Jewelers - Official Rolex Jeweler; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training provided

Competitive compensation and benefits

Job summary

James Free Jewelers in Cincinnati is seeking a dynamic Guest Services Representative who embodies integrity and commitment to create exceptional buying experiences for clients. You will showcase our luxury timepieces and jewelry while delivering service at every guest touchpoint.

The role emphasizes personal rapport, product knowledge, and accurate handling of sales documentation, with training provided to help you grow and contribute to our renowned brand.

Qualifications

• Excellent interpersonal skills and desire to deliver outstanding guest service.
• Skilled in building rapport and effectively managing guest relationships.
• Strong verbal and written communication skills.
• High level of internal motivation and desire to achieve goals with excellence.
• Desire to represent the James Free brand with professionalism and integrity.
• Strong attention to detail and organization skills.
• Proficiency in Microsoft Office software, PC applications, and standard office equipment.
• 2- or 3 years experience in retail and POS preferred; experience in luxury retail, or diamond, jewelry & Swiss timepiece sales a plus.

Responsibilities

• Exceed guests’ expectations by offering positive, personalized sales and service.
• Engage guests at point of sale with product and service insights, selection, and financing options.
• Ensure that the point of sale function is consistent and correct and that all relevant information and documents are shared with every guest.
• Perform reconciliation of daily receipts and preparation of daily deposits.
• Audit POS transactions to ensure that all business and operational rules are followed.
• Increase brand awareness and guest base through direct sales, relationship building, and marketing events.
• Work collaboratively with team members to achieve goals and maintain James Free standards throughout store operations.
• Ensure that transactions, record keeping, inventory, and reporting are performed consistently and in accordance with company guidelines.

Skills

Interpersonal skills

Verbal and written communication

Attention to detail

Internal motivation

Integrity

Brand representation

Tools

POS software

Microsoft Office

Job description

James Free Jewelers in Cincinnati is seeking a dynamic Guest Services Representative who embodies integrity and commitment to create exceptional buying experiences for clients. You will showcase our luxury timepieces and jewelry while delivering service at every guest touchpoint.

The role emphasizes personal rapport, product knowledge, and accurate handling of sales documentation, with training provided to help you grow and contribute to our renowned brand.