Luxury Retail Cashier — Elite Customer Experience

Tapestry (Coach/Kate Spade); Florida City (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Coach is seeking a Lead Cashier to deliver exceptional customer service at the cashwrap, greet customers warmly, and act as a brand ambassador. This role emphasizes maintaining accuracy in transactions and upholding Coach service standards in a luxury retail setting.

You will handle returns, promote the Insider Program, train fellow cashiers, and ensure operational excellence during busy periods, including nights and weekends.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment.
• Schedule flexibility; nights, weekends, peak season.
• Strong English language proficiency. (for EU)

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end-of-shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Customer service

Cash handling

POS systems

English proficiency

Job description

Coach is seeking a Lead Cashier to deliver exceptional customer service at the cashwrap, greet customers warmly, and act as a brand ambassador. This role emphasizes maintaining accuracy in transactions and upholding Coach service standards in a luxury retail setting.

You will handle returns, promote the Insider Program, train fellow cashiers, and ensure operational excellence during busy periods, including nights and weekends.