Luxury Retail Brand Ambassador - Customer Experience

Ralph Lauren; Milpitas (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Ralph Lauren in Milpitas seeks a Brand Ambassador to deliver a premium shopping experience and support daily store operations. You will provide exceptional service, learn programs, and help customers with styling and product knowledge.

You will collaborate with colleagues to meet sales goals, uphold standards, and participate in company trainings and initiatives, while fostering a positive team environment.

Qualifications

• Retail experience or similar industry experience in a complex, high-volume environment.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, and office; lift up to 30 lbs.
• Ability to operate the register, stand, move and walk for long periods.

Responsibilities

• Provides excellent customer service, ensuring a customer first mindset.
• Meets or exceeds individual KPI and supports store objectives.
• Contributes to monthly, quarterly, and annual sales plans with the team.
• Connects customers utilizing the Polo Connect program.
• Demonstrates passion and knowledge of fashion and styling.
• Maintains store standards and participates in training and company initiatives.
• Balances tasks while prioritizing the RL experience and feedback to management.

Skills

Customer service

Sales goals

Team collaboration

Communication skills

Product knowledge

Job description

Ralph Lauren in Milpitas seeks a Brand Ambassador to deliver a premium shopping experience and support daily store operations. You will provide exceptional service, learn programs, and help customers with styling and product knowledge.

You will collaborate with colleagues to meet sales goals, uphold standards, and participate in company trainings and initiatives, while fostering a positive team environment.