Luxury Retail Brand Ambassador

Tapestry, Inc.; Wisconsin Dells (WI); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a leading luxury fashion house, seeks a Sales Associate for our Wisconsin Dells location. You will provide an elevated, personalized shopping experience and contribute to meeting store sales goals through expert product knowledge and clienteling.

Join a dynamic team focused on luxury service, omnichannel selling, and collaboration. The role requires strong customer focus and the ability to work in a fast-paced retail environment, including weekends and peak periods.

Qualifications

• 1+ years of sales experience; luxury retail preferred.
• Experience with POS operation and basic computer proficiency.
• Strong English proficiency and excellent customer service.
• Ability to work flexible retail hours, including weekends and peak seasons.

Responsibilities

• Represent Coach as brand ambassador and adhere to style and service standards.
• Build lasting client relationships through styling and product knowledge.
• Drive sales through cross-selling, upselling, and recommendations.
• Utilize POS, clienteling tools, and social selling to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers and maintain relationships to close sales.
• Maintain energy on the floor and adapt selling techniques to business needs.
• Perform daily operational tasks (cash wrap, inventory, replenishment, merchandising).
• Ensure clean, organized floor and stockroom; follow policies and asset protection procedures.
• Process transactions including purchases, returns, exchanges, and online pickups.
• Assist in inventory receiving and movement; support brand initiatives and training.

Skills

Luxury retail

Customer service

English proficiency

POS operation

Education

High school diploma or equivalent

Tools

POS system

Mobile POS

Walkie-talkie

Job description

Coach, a leading luxury fashion house, seeks a Sales Associate for our Wisconsin Dells location. You will provide an elevated, personalized shopping experience and contribute to meeting store sales goals through expert product knowledge and clienteling.

Join a dynamic team focused on luxury service, omnichannel selling, and collaboration. The role requires strong customer focus and the ability to work in a fast-paced retail environment, including weekends and peak periods.