Luxury Retail Assistant Store Manager — Team Lead

kate spade new york; Palo Alto (CA); On-site; USD 25,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(K)

Paid time off

Job summary

Coach is seeking an Assistant Store Manager in Palo Alto to partner with the Store Manager to drive sales performance, operational excellence, and team development. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.

Qualifications

• 1+ years of leadership experience in retail or service industries
• Strong customer focus in a fast-paced environment
• Proven ability to inspire and motivate teams to exceed performance standards
• Excellent communication, problem-solving, and conflict resolution skills
• Proficiency with retail systems and omni-channel services

Responsibilities

• Drive sales goals through forecasting, planning, and category initiatives
• Deliver exceptional service and uphold Coach standards
• Recruit, onboard, and coach team members
• Support omni-channel and digital engagement including clienteling
• Oversee store operations, scheduling, payroll, loss prevention, and safety
• Collaborate with leadership to share market insights

Skills

Leadership

Customer service

Communication skills

Retail systems

Tools

Microsoft Office

Job description

Coach is seeking an Assistant Store Manager in Palo Alto to partner with the Store Manager to drive sales performance, operational excellence, and team development. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.