Luxury Retail Assistant Store Manager: Lead Sales & Team

Tapestry, Inc.; Palo Alto (CA); On-site; USD 25,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a leading luxury fashion house, seeks an Assistant Store Manager for our Palo Alto location. You will partner with the Store Manager to drive sales performance, operational excellence, and team development, delivering exceptional customer experiences on the sales floor while upholding Coach’s service standards.

You will lead by example, adapt across roles, and implement strategies that align with our brand vision, supporting growth and client engagement in a fast-paced, expressive luxury

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• A combination of education and experience will be considered.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Strong English language proficiency.
• Schedule: flexible schedule including nights, weekends, peak season and holidays.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally).

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Customer focus

Communication

Microsoft Office

Education

Education and experience considered

Tools

Retail systems

Clienteling

Job description

Coach, a leading luxury fashion house, seeks an Assistant Store Manager for our Palo Alto location. You will partner with the Store Manager to drive sales performance, operational excellence, and team development, delivering exceptional customer experiences on the sales floor while upholding Coach’s service standards.

You will lead by example, adapt across roles, and implement strategies that align with our brand vision, supporting growth and client engagement in a fast-paced, expressive luxury