Luxury Retail Assistant Manager — Sales & Team Leadership

Hermès International S.A.; Orlando (FL); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Paid time off

Parental leave

401(k) and Roth

Product discount

Job summary

Hermès Orlando Boutique in Florida seeks an Assistant Manager to partner with the Managing Director and Floor Director to drive sales, develop clients via CRM, coach staff, and manage daily operations in a fast-paced luxury setting.

The role includes supervising staff, maintaining service standards, identifying opportunities, conducting meetings, and ensuring policies are followed. In-person work at the store is required.

Qualifications

• 4+ years of retail management experience; luxury environment preferred.
• Proficiency in Excel, Word, Cegid and E-time.
• Ability to learn merchandise, POS and payroll systems; troubleshoot.

Responsibilities

• Supervise staff daily (coaching, training, driving sales objectives).
• Model exceptional service on the sales floor and embody Hermès spirit.
• Identify sales opportunities via weekly business reviews and team goals.
• Lead monthly touch-base meetings and annual performance evaluations with leaders.
• Communicate CRM standards and maximize client data capture per Hermès standards.
• Oversee scheduling and HR records; manage vacation time and attendance.

Skills

Excel

Word

Cegid

E-time

CRM

Tools

POS systems

Payroll systems

Job description

Hermès Orlando Boutique in Florida seeks an Assistant Manager to partner with the Managing Director and Floor Director to drive sales, develop clients via CRM, coach staff, and manage daily operations in a fast-paced luxury setting.

The role includes supervising staff, maintaining service standards, identifying opportunities, conducting meetings, and ensuring policies are followed. In-person work at the store is required.