Luxury Retail Assistant Manager — Lead Team

ragbone; Elmont (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Clothing Allowance

Generous Employee Discount

Paid Parental Leave

Wellness benefits

Medical, dental, vision and ancillary

Job summary

rag & bone is seeking an Assistant Manager in New York to join our store leadership team. You will actively participate in store operations, customer experience, and developing supervisors and staff to deliver best-in-class service.

You will coach teammates, manage staffing and payroll processes, and collaborate with merchandising to optimize product presentation. A strong track record in luxury retail and data-driven decision making is essential.

Qualifications

• 4-6+ years of retail experience in specialty, contemporary, or luxury environments.
• Minimum 1-2 years of management experience.
• Advanced clienteling skills with the ability to build and grow a loyal customer base.
• Proven ability to drive sales performance and achieve store KPIs.
• Strong leadership presence on the sales floor with a hands-on, lead-by-example approach.
• Ability to analyze sales reports, KPIs, and business trends to make informed decisions.

Responsibilities

• Display best-in-class customer service techniques, build customer loyalty through clienteling standards and sales interactions.
• Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room.
• Ensure cash handling and register procedures are maintained and executed.
• Ensure integrity of payroll procedures and store scheduling.
• Delegate appropriately to ensure efficiency of store operations and to develop team members.
• Coach and develop retail associates to meet store goals.
• Assist in the recruitment, onboarding, training and development of all staff.
• Identify, create, and manage the execution of all store business plans that drive performance results and maximize opportunities.
• Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals.
• Build customer loyalty; grow and manage clientele.
• Maintain product knowledge and ensure delivery of this information to staff.
• Encourage and recognize opportunities for team selling.
• Understand and exemplify the rag & bone brand philosophy and lifestyle.
• Work closely with Visual Merchandising and Buying teams on product displays based on customer demographics and trends.
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Skills

Clienteling

Sales leadership

KPIs

Customer service

Team development

Job description

rag & bone is seeking an Assistant Manager in New York to join our store leadership team. You will actively participate in store operations, customer experience, and developing supervisors and staff to deliver best-in-class service.

You will coach teammates, manage staffing and payroll processes, and collaborate with merchandising to optimize product presentation. A strong track record in luxury retail and data-driven decision making is essential.