Assistant Manager | Bleeker Street, New York

Reiss Limited; Town of Bleecker (NY); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Wear allowance

Employee discount

Bonus & commission

Wellbeing perks

Employee Assistance Program

Healthcare options

Parental pay

Referral scheme

Career development

Job summary

Reiss is seeking an Assistant Manager for our Bleecker Street store in New York, full-time. You will ensure premium customer service, achieve targets, and drive commercial and operational excellence within a premium retail environment.

You’ll lead by example, train the team, manage daily operations, and support recruitment and reviews while deputizing for the Store Manager when required. Generous benefits and competitive compensation are offered.

Qualifications

• Retail management experience at a similar level.
• Premium or luxury product experience desired.
• Proven track record of increasing business performance.
• Strong customer service leadership.
• Strong commercial product management skills.
• Ability to balance customer service, operations, tech, and visual aspects.
• Resilience under pressure in a fast-paced retail environment.
• Self-motivated and goal-driven.

Responsibilities

• Oversee day-to-day store operations.
• Identify opportunities to drive sales and profitability.
• Aim to exceed KPIs.
• Inspire the team with training and service excellence.
• Implement efficient processes and administration.
• Support recruitment and performance reviews.
• Stand in for Store Manager when needed.

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our store in Bleecker Street, on a full-time basis as our Assistant Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

What you’ll be doing

• Supporting with overseeing the day-to-day running of the store
• Identifying opportunities to drive sales and maximize profitability
• Achieving with the aim to exceed targeted KPI’s
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintain effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputize in the absence of the Store Manager

What you’ll ideally bring to the role

• You’ll have previous retail management experience at a similar level
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering excellent customer service through your team
• Be highly visual and have strong commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals

• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding bonus and commission structures
• Wellbeing Perks
• Wellbeing and Financial support through our Employee Assistance Program
• Best in market healthcare options
• Family friendly policies including enhanced parental pay
• Employee referral scheme
• Career development opportunities

Compensation $68 - $72k

Reiss is providing, in good faith, a pay range listing of the minimum and maximum base salary or hourly wage in this job advertisement. Please note the ranges are based on several factors, including, but not limited to overall experience, skills and expertise. This range may be amended in the future.

We recognize the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, color, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.