Assistant Store Manager

Reiss Limited; New York (NY); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Seasonal wear allowance

Employee discount

Bonus & commission

Wellbeing program

EAP support

Healthcare options

Parental pay

Employee referrals

Career development

Job summary

Reiss Limited on Bleecker Street is seeking a full-time Assistant Manager to ensure premium customer service, achieve store targets and deliver commercial and operational excellence. You will oversee day-to-day operations, train and inspire the team, participate in recruitment and performance reviews, and deputize for the Store Manager to maintain the highest standards of service and presentation.

Join a luxury brand known for sustainability and timeless style, with a seasonal wear allowance,

Qualifications

• Experience in retail management at a similar level.
• Passion for premium or luxury products.
• Proven track record of increasing business performance.
• Proven ability to deliver excellent customer service through a team.
• Strong commercial product management skills.

Responsibilities

• Oversee day-to-day running of the store.
• Identify opportunities to drive sales and profitability.
• Aim to exceed targeted KPIs.
• Inspire the team with regular service and product training.
• Implement and maintain efficient operational processes and administration.
• Support recruitment and conduct performance/probation reviews.
• Deputize for the Store Manager when required.

Skills

Retail management

Luxury product

Team leadership

Customer service

Job description

Why choose Reiss?

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.

Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.

For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.

What’s this role about?

As part of our Retail team, you’ll be joining our store in Bleecker Street, on a full-time basis as our Assistant Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

What you’ll be doing

• Supporting with overseeing the day-to-day running of the store
• Identifying opportunities to drive sales and maximize profitability
• Achieving with the aim to exceed targeted KPI’s
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintain effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputize in the absence of the Store Manager

What you’ll ideally bring to the role

• You’ll have previous retail management experience at a similar level
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds
• Have a proven track record of increasing overall business performance
• Have a proven track record of delivering excellent customer service through your team
• Be highly visual and have strong commercial product management skills
• Be able to flex between the customer service, operational, technical and visual elements of the role
• Be confident working under pressure and thrive in a fast-paced retail environment
• Be self-motivated, focused and driven to achieve team and individual goals

• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

What we’ll do for you

• Seasonal business wear allowance
• Generous employee discount
• Rewarding bonus and commission structuresli>
• Wellbeing Perks
• Wellbeing and Financial support through our Employee Assistance Program
• Best in market healthcare options
• Family friendly policies including enhanced parental pay
• Employee referral scheme
• Career development opportunities

Compensation $68 - $72k

Reiss is providing, in good faith, a pay range listing of the minimum and maximum base salary or hourly wage in this job advertisement. Please note the ranges are based on several factors, including, but not limited to overall experience, skills and expertise. This range may be amended in the future.

We recognize the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.

It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, color, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.