Luxury Retail Assistant Manager — Client Experience

smcp; Beverly Hills (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive base hourly pay

Individual commission

Sales incentives

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Job summary

SMCP - Sandro, Maje, Claudie Pierlot in Beverly Hills seeks an Assistant Store Manager to elevate client experiences and lead a dynamic team. You’ll coach staff, drive personal sales, and uphold brand standards while ensuring an inviting, style-driven boutique environment.

With 2+ years in a supervisory retail role and a passion for fashion, you’ll mentor colleagues, manage daily operations, and contribute to the store’s success during evenings, weekends, and holidays.

Qualifications

• 2+ years of prior supervisory experience in a client-focused retail environment.
• Passionate about fashion, styling, and delivering exceptional service.
• Strong communicator with a natural ability to coach and develop talent.
• Problem-solver with a track record of setting and achieving goals.
• Team-oriented leader who fosters a positive and motivating workplace.
• Resourceful in building client relationships and attracting new talent.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Aligned with SMCP's core values and dedicated to growing within the brand.

Responsibilities

• Exemplify exceptional client service by acting as the boutique's primary "host".
• Ensure each client receives a personalized and memorable shopping experience.
• Use selling tools effectively to enhance client engagement and satisfaction.
• Drive individual sales performance, contributing at least 20% to the store's monthly sales plan.
• Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).
• Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.
• Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
• Foster a culture of trust, collaboration, and continuous improvement within the team.
• Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.
• Support visual merchandising initiatives, ensuring compliance with brand guidelines.
• Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.

Skills

Supervisory experience

Client-focused service

Leadership skills

Communication

Job description

SMCP - Sandro, Maje, Claudie Pierlot in Beverly Hills seeks an Assistant Store Manager to elevate client experiences and lead a dynamic team. You’ll coach staff, drive personal sales, and uphold brand standards while ensuring an inviting, style-driven boutique environment.

With 2+ years in a supervisory retail role and a passion for fashion, you’ll mentor colleagues, manage daily operations, and contribute to the store’s success during evenings, weekends, and holidays.