Luxury Retail Assistant General Manager - Houston Outlet

Zadig&Voltaire; Cypress (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Zadig & Voltaire is seeking a motivated Assistant General Manager to oversee daily operations at the new Houston Premium OUTLET location in the absence of the General Manager. You will lead a sales team, ensure high standards, train staff, manage inventory, and build a strong client base while delivering exceptional customer service in a fast-paced luxury retail environment.

The role requires outstanding communication, leadership, and the ability to analyze sales data to drive performance and

Qualifications

• Exceptional written and verbal communication skills.
• Exemplary work ethic and leadership qualities.
• Ability to analyze sales reports to determine business needs and develop strategies.
• Strong troubleshooting and problem-solving abilities, particularly under pressure.
• Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively.
• A proactive, hands-on approach with a keen sense of urgency to meet business demands.

Responsibilities

• Collaborate with the General Manager to ensure the store operates seamlessly and efficiently.
• Learn and apply product knowledge to assist customers in selecting merchandise that meets their needs.
• Proactively identify and recommend additional merchandise to enhance the customer's experience, not overwhelm them.
• Establish, meet, and exceed sales and performance goals.
• Build and maintain lasting relationships with customers to expand the client base.
• Motivate and manage the sales team to exceed sales and productivity goals.
• Foster a positive, upbeat and energetic atmosphere.
• Connect with customers and understand their needs, such as documenting and communicating customer requests.
• Recognize and handle loss prevention situations with exemplary customer service.
• Conduct training sessions to enhance team skills and knowledge.
• Plan and delegate appropriate responsibilities within the sales team.
• Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
• Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image.
• Maintain clear communication lines with the sales team and corporate office.
• Seek out top talent for the sales team through networking and recruiting.
• Act as a leader to the sales team.
• Maintain a professional, positive work environment.

Skills

Communication

Leadership

Sales analysis

Problem solving

Organization

Proactivity

Education

Minimum 4 years' experience in luxury retail

Job description

Zadig & Voltaire is seeking a motivated Assistant General Manager to oversee daily operations at the new Houston Premium OUTLET location in the absence of the General Manager. You will lead a sales team, ensure high standards, train staff, manage inventory, and build a strong client base while delivering exceptional customer service in a fast-paced luxury retail environment.

The role requires outstanding communication, leadership, and the ability to analyze sales data to drive performance and