Luxury Restaurant Server — 5-Star Guest Service

Weekapaug Inn; Weekapaug (RI); Sur place; USD 21 000 - 39 000; Temps partiel

Résumé du poste

Weekapaug Inn is seeking a Restaurant Server to deliver a memorable dining experience in a luxury setting on the Rhode Island coast. You will properly greet guests, take accurate orders, coordinate with the kitchen, and ensure flawless service from start to finish.

This role requires 2+ years in hospitality, fluency in English, and a strong ability to upsell and adapt to VIP guests while maintaining confidentiality and high standards of service.

Qualifications

• Fluency in English both verbally and in writing.
• Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
• Uphold the Company standards, policies, and procedures.
• Prioritize and organize tasks and work area.
• Ability to remain calm and resolve problems using good judgement as interpreted by the management.
• At least 2 years of work experience that can be demonstrated to be applicable to the duties listed in this job description.
• Experience in the luxury hospitality industry is preferred.
• Follow directions.
• Work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest/employee information and pertinent company data.

Responsabilités

• Constantly and consistently demonstrate the standards of behavior including adherence to the Forbes 5-Star standards.
• Pro-actively greet guests warmly and provide pleasant and comfortable dining experience at the pace dictated by the guests.
• Maintain a current knowledge of menu items, basic ingredients, and preparation methods in order to be able to pro-actively describe selection options as well as answer guest questions.
• Be prepared to offer recommendations
• Familiarity and basic knowledge of wine, beer, spirits, and wine pairings.
• Communicate effectively with all levels within the food and beverage staff including the culinary team to ensure guest experience is as enjoyable and effortless as possible.
• The server where appropriate, are expected to interact with VIPs, Ownership and Guests on behalf of the resort and assist the staff with the proper handling of special requests.
• Engage guests with a pleasant greeting, explain specials offerings and accurately prepare food and drink orders in accordance with dining service standards.
• Timely and accurately input guest order into system to ensure kitchen can prepare orders in a manner that ensures proper pace of service is maintained.
• Deliver meal items to the table in a professional, comfortable, and pleasant manner.
• Evaluate the dining experience of guests in order to ensure the proper timing of clearing (china, glass and silver) and the appropriate servicing of the following course.
• Assist team in clearing used items as necessary to ensure proper pace of service is maintained.
• Present final invoice in a pleasant and friendly manner with instructions about how the check will be handled.
• Provide a warm farewell and invite guests to return soon.
• Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Represent the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Company’s sustainability programs.
• Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.

Connaissances

Fluency in English

Attention to detail

Problem solving

Teamwork

Customer service

Adaptability

Follow directions

Confidentiality

Description du poste

Weekapaug Inn is seeking a Restaurant Server to deliver a memorable dining experience in a luxury setting on the Rhode Island coast. You will properly greet guests, take accurate orders, coordinate with the kitchen, and ensure flawless service from start to finish.

This role requires 2+ years in hospitality, fluency in English, and a strong ability to upsell and adapt to VIP guests while maintaining confidentiality and high standards of service.