Guest Experience Host - High-End Restaurant

Auberge Collection; Santa Fe (NM); On-site; USD 21,000 - 28,000; Full time

Job summary

Juniper Bishops Employment LLC is seeking a Restaurant Host for a Santa Fe Auberge Resorts Collection property. The role upholds a welcoming atmosphere from guest arrival to departure, greeting guests, managing check-ins and seating, answering calls, and coordinating with staff to ensure smooth service.

You will maintain station cleanliness, assist with station charts, stay informed about hotel services and local attractions to answer questions, and resolve issues promptly.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Fluent English communication and writing.
• Able to obtain state and local certifications (food handler/alcohol) as applicable.

Responsibilities

• Greet guests, handle check-ins and seating with courtesy.
• Answer phones, take reservations, take in-room dining orders, and record in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements and avoid overbooking.
• Assist with station charts, assign stations, and guide servers in optimal table setup.
• Maintain cleanliness, sanitation, and organization of the host station and work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests in reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with hotel services and local attractions to respond to inquiries.
• Collaborate with Food and Beverage Management to set a positive restaurant tone.

Skills

Customer service

Hospitality

Communication skills

English fluency

Job description

Juniper Bishops Employment LLC is seeking a Restaurant Host for a Santa Fe Auberge Resorts Collection property. The role upholds a welcoming atmosphere from guest arrival to departure, greeting guests, managing check-ins and seating, answering calls, and coordinating with staff to ensure smooth service.

You will maintain station cleanliness, assist with station charts, stay informed about hotel services and local attractions to answer questions, and resolve issues promptly.