Luxury Restaurant Host - Alpine Guest Concierge

Auberge Collection; Park City (UT); On-site; USD 25,000 - 30,000; Full time

Job summary

Goldener Hirsch, Auberge Collection is seeking a Restaurant Host to welcome guests, manage check-ins and seating, and coordinate with staff to ensure smooth service. You will answer phones, take reservations, and maintain accurate records in reservation systems while upholding high-end hospitality standards.

Excellent English communication, a flexible schedule including weekends/holidays, and the ability to obtain required certifications are essential to succeed in this role.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
• Must be of minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Responsibilities

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Skills

Customer service

Communication skills

Fluent English

Tools

Reservation systems

Job description

Goldener Hirsch, Auberge Collection is seeking a Restaurant Host to welcome guests, manage check-ins and seating, and coordinate with staff to ensure smooth service. You will answer phones, take reservations, and maintain accurate records in reservation systems while upholding high-end hospitality standards.

Excellent English communication, a flexible schedule including weekends/holidays, and the ability to obtain required certifications are essential to succeed in this role.