Luxury Restaurant Host — 4-Diamond Guest Experience

Angel of the Winds Casino Resort; Arlington (WA); On-site; USD 19,000 - 28,000; Full time

Job summary

Angel of the Winds Casino Resort in Arlington, WA seeks a Host to greet guests, escort them to tables, manage wait lists, and provide friendly, polished service aligned with AAA 4-Diamond standards.

The role requires excellent communication, the ability to multi-task in a fast-paced dining environment, and a neat appearance. Willingness to work days, nights, weekends and holidays is essential to support dining room flow and guest experience.

Qualifications

• Exceptional guest service skills required.
• Must be 18 years of age.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Ability to multi-task and work independently.
• Excellent verbal and written communication skills.

Responsibilities

• Greets and interacts with guests in a friendly, professional, polished, and attentive manner consistent with AAA 4-Diamond service standards.
• Escorts guests to restaurant tables and presents them with clean menus.
• Assists managers with organization of station planning and dining room assignments.
• Takes guest names for waiting lists and accurately communicates wait times.
• Calmly and professionally handles guest concerns regarding wait times or reservations and escalates issues to management when appropriate.
• Maintains general knowledge of menus, specials, cocktails, wine, and whiskey offerings.
• Responds professionally to guest inquiries regarding menu offerings, specials, cocktails, wine, and whiskey selections, directing guests to servers or bartenders for detailed recommendations when needed.
• Observes tables and keeps track of clean, dirty, and occupied tables to support dining room flow.
• Maintains awareness of the overall guest experience and anticipates guest needs through observation and visual cues to support an elevated dining atmosphere.
• Ensures the entryway, host stand, and menus consistently reflect the cleanliness, organization, and presentation standards expected in a luxury dining environment.
• Ensures all workstations are stocked, neat, clean, and sanitary.
• Answers phones and assists with reservations professionally and accurately.
• Maintains strict adherence to high-standard dress code and impeccable personal hygiene expectations.
• Follows all food safety and sanitation guidelines as applicable.
• Works collaboratively with servers, bartenders, leadership, and support staff to maintain seamless service flow and a AAA 4-Diamond guest experience.
• Works days, nights, weekends, special events, and holidays as needed.

Skills

Guest service

Communication skills

Job description

Angel of the Winds Casino Resort in Arlington, WA seeks a Host to greet guests, escort them to tables, manage wait lists, and provide friendly, polished service aligned with AAA 4-Diamond standards.

The role requires excellent communication, the ability to multi-task in a fast-paced dining environment, and a neat appearance. Willingness to work days, nights, weekends and holidays is essential to support dining room flow and guest experience.