Upscale Host — Reservations & Guest Experience

Muckleshoot-Casino-Resort-; Auburn (WA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Company-paid gaming licenses

Retirement plans

Job summary

Muckleshoot Casino Resort in Auburn, WA is seeking a friendly host/hostess to manage reservations, greet guests, and coordinate seating in a high-end dining environment. You will ensure accurate reservations, maintain seating charts, and support the dining room team to deliver exceptional guest experiences.

The role requires strong communication, organizational skills, and flexibility to work evenings, weekends, and holidays.

Qualifications

• 1 year of experience in a similar role, preferably in fine dining or upscale restaurants.
• Must be able to obtain WA State Health Card/Food Handlers Permit.
• Must be able to obtain Class 12 Alcohol Permit.

Responsibilities

• Manage reservations, confirm and allocate tables to ensure smooth seating.
• Escort guests to tables and present menus with clean settings.
• Coordinate with waitstaff to balance seating and optimize restaurant occupancy.
• Maintain waitlists and estimate wait times for guests.
• Keep reservation records and seating charts up to date.
• Maintain clean entry and lobby areas for guest comfort.
• Promote specials and wine selections to guests during seating.
• Answer questions about menus and accommodations for dietary needs.
• Handle guest complaints professionally and resolve issues.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Flexibility

Tools

Reservation system

Job description

Muckleshoot Casino Resort in Auburn, WA is seeking a friendly host/hostess to manage reservations, greet guests, and coordinate seating in a high-end dining environment. You will ensure accurate reservations, maintain seating charts, and support the dining room team to deliver exceptional guest experiences.

The role requires strong communication, organizational skills, and flexibility to work evenings, weekends, and holidays.