Luxury Resort Server — Guest Experience & Fine Dining

Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts; Braselton (GA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental through Anthem BCBS

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

401(k) with matching funds

YouDecide discount programs

Hotel Room Discount programs

Job summary

Chateau Élan Winery & Resort is hiring for a restaurant service role to provide guests with exceptional service while maintaining standards and compliance. You will engage guests, take accurate orders, and operate the POS to ensure smooth service.

The position emphasizes teamwork, knowledge of menu items, proper etiquette, and the ability to carry trays up to 30 lbs. Training is provided in a luxury resort setting.

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis during shift.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn POS procedures.
• Effective verbal and written communication skills.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Guest relations

Etiquette

Table settings knowledge

Menu items recall

Mobility with heavy trays

POS operation

Effective communication

Tools

Point of Sale (POS)

Job description

Chateau Élan Winery & Resort is hiring for a restaurant service role to provide guests with exceptional service while maintaining standards and compliance. You will engage guests, take accurate orders, and operate the POS to ensure smooth service.

The position emphasizes teamwork, knowledge of menu items, proper etiquette, and the ability to carry trays up to 30 lbs. Training is provided in a luxury resort setting.