Luxury Resort Security & Guest Experience Advocate

Crescent Hotels & Resorts; Saint Petersburg (FL); On-site; USD 24,797,000 - 33,062,000; Full time

Benefits offered by this job

Marriott travel benefits

Job summary

The Luce Hotel in Florida's Gulf Coast is seeking a dedicated Security Officer to patrol property, guest areas, beach and pool spaces, and back-of-house zones, ensuring a safe, welcoming environment.

You will monitor activity, respond to incidents, document events, assist with crowd control and access management, and collaborate with hotel leadership to deliver a superior guest experience. Flexible schedule including nights and weekends is required.

Qualifications

• Previous security, hotel, resort, or customer service experience preferred.
• Valid Florida Security License preferred or ability to obtain one.
• Strong communication and problem-solving skills.
• Ability to remain calm and professional in high-pressure situations.
• Ability to walk and stand for extended periods in indoor and outdoor environments.
• Flexible schedule including nights, weekends, and holidays.
• CPR/First Aid certification is a plus.

Responsibilities

• Patrol hotel property, guest areas, beach and pool areas, parking lots, and back-of-house spaces
• Monitor hotel activity and respond promptly to guest and employee concerns
• Maintain safety and security presence throughout the resort
• Respond to emergencies, incidents, disturbances, and guest assistance requests
• Complete incident reports and maintain accurate daily logs
• Enforce hotel safety procedures, policies, and emergency protocols
• Assist with crowd control, event security, and access control when needed
• Work closely with hotel leadership and departments to ensure a safe guest experience
• Provide friendly and professional guest service at all times

Skills

Customer service

Communication

Problem-solving

Calm under pressure

Mobility

Tools

Florida Security License

Job description

The Luce Hotel in Florida's Gulf Coast is seeking a dedicated Security Officer to patrol property, guest areas, beach and pool spaces, and back-of-house zones, ensuring a safe, welcoming environment.

You will monitor activity, respond to incidents, document events, assist with crowd control and access management, and collaborate with hotel leadership to deliver a superior guest experience. Flexible schedule including nights and weekends is required.