Front Desk Supervisor - Luxury Resort Guest Experience Leader

The Crescent Hotels Group; Florida; Sur place; USD 48 000 - 62 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Marriott travel discounts worldwide

Crescent Hotels & Resorts associate 5

Career growth

Resort dining and lifestyle

Dynamic team culture

Résumé du poste

The Luce Hotel in Florida is seeking a Front Desk Supervisor to oversee daily Front Desk operations, support Guest Services, and align with hotel leadership to maintain top-tier service. You will lead Front Desk Agents, handle guest arrivals and special requests, and ensure accurate cash handling while collaborating with Housekeeping, Engineering, F&B, and other departments.

Ideal candidates bring at least one year of supervisory Front Desk or hospitality experience, hospitality industry

Qualifications

• Minimum one year of Front Desk, Guest Services, or hospitality supervisory experience preferred.
• Hotel or resort experience strongly preferred.
• Marriott experience preferred but not required.
• Strong leadership, communication, and guest relations skills.
• Ability to resolve guest concerns with professionalism and empathy.

Responsabilités

• Supervise daily Front Desk operations and ensure exceptional guest service standards
• Lead, coach, and support Front Desk Agents to achieve service and performance goals
• Assist with guest arrivals, departures, room assignments, and special requests
• Resolve guest concerns and service recovery opportunities professionally and efficiently
• Ensure compliance with Marriott, Crescent Hotels & Resorts, and hotel operating standards
• Monitor room inventory, occupancy levels, and guest preferences
• Assist with training, scheduling, and development of Front Desk team members
• Ensure proper cash handling, billing accuracy, and audit compliance
• Maintain communication with Housekeeping, Engineering, Food & Beverage, and other departments
• Support VIP arrivals, group arrivals, and special events
• Promote hotel amenities, outlets, and guest experiences to enhance satisfaction and revenue

Connaissances

Leadership

Guest relations

Communication

Multitasking

PMS

MS Office

Description du poste

Description

Position Summary

The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Desk while supporting Guest Services and hotel leadership. This position ensures guests receive outstanding service, team members perform at the highest level, and hotel standards are consistently maintained.

The ideal candidate is a strong leader who thrives in a fast-paced resort environment, enjoys interacting with guests, and is committed to delivering exceptional hospitality.

Essential Responsibilities

• Supervise daily Front Desk operations and ensure exceptional guest service standards
• Lead, coach, and support Front Desk Agents to achieve service and performance goals
• Assist with guest arrivals, departures, room assignments, and special requests
• Resolve guest concerns and service recovery opportunities professionally and efficiently
• Ensure compliance with Marriott, Crescent Hotels & Resorts, and hotel operating standards
• Monitor room inventory, occupancy levels, and guest preferences
• Assist with training, scheduling, and development of Front Desk team members
• Ensure proper cash handling, billing accuracy, and audit compliance
• Maintain communication with Housekeeping, Engineering, Food & Beverage, and other departments
• Support VIP arrivals, group arrivals, and special events
• Promote hotel amenities, outlets, and guest experiences to enhance satisfaction and revenue

Qualifications

• Minimum one year of Front Desk, Guest Services, or hospitality supervisory experience preferred
• Hotel or resort experience strongly preferred
• Marriott experience preferred but not required
• Strong leadership, communication, and guest relations skills
• Ability to resolve guest concerns with professionalism and empathy
• Strong organizational and multitasking abilities
• Proficiency with hotel property management systems and Microsoft Office
• Ability to work flexible schedules, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to occasionally lift up to 25 pounds
• Ability to work in a fast-paced hospitality environment

Why Join The Luce Hotel?

At The Luce Hotel, we believe in creating unforgettable “shine on” moments for our guests and team members. This is an exciting opportunity to join a growing luxury lifestyle resort on Florida’s Gulf Coast while building your hospitality career with Crescent Hotels & Resorts and Marriott International.

Benefits Include:

• Competitive compensation
• Marriott travel discounts worldwide
• Crescent Hotels & Resorts associate benefits
• Career growth and advancement opportunities
• Resort dining and lifestyle environment
• Dynamic and supportive team culture

Join us and help create exceptional guest experiences at one of St. Pete Beach's most exciting new destinations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts