Guest Service Center Agent - Full Time

Andaz; Wailea (HI); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision care

Chiropractic

401K Retirement Savings Plan

Employee Stock Purchase Plan

Paid vacation and holidays

Room discounts

Complimentary room nights

Job summary

Andaz Maui at Wailea is seeking a Guest Services Center Agent to ensure professional handling of guest-related calls and dispatch requests to the appropriate departments. You will take spa and restaurant reservations and support daily VIP communications across hotel teams.

The role requires delivering exceptional guest experiences, coordinating with Revenue hosts and activity partners, and maintaining a courteous presence aligned with Hyatt’s Andaz brand values.

Qualifications

• Excellent communication skills are required.
• Must be able to work variable shifts including early mornings, afternoons, evenings, weekends and holidays.
• Experience with HotSOS, OPERA, Book4Time, OpenTable, RESERVE, MICROS and Microsoft Office preferred.

Responsibilities

• Take spa and restaurant reservations for the resort’s facilities.
• Dispatch guest requests to the appropriate hotel departments.
• Support Revenue hosts and activity partners in guest communications.
• Coordinate daily communication with the hotel on VIP arrivals and daily activities.

Skills

Communication skills

Scheduling flexibility

Tools

HotSOS

OPERA

Book4Time

OpenTable

RESERVE

MICROS

Microsoft Office

Job description

Summary

Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort will be located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.

Organization- Andaz Maui at Wailea

Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort will be located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.

The Guest Services Center Agent is an essential member of the hotel team. The host is responsible for ensuring that all guest related calls are handled in a professional and expeditious manner. The host will take spa and restaurant reservations for the resort’s facilities and dispatching all guest requests to the appropriate hotel department. The GSC agent will support the Revenue hosts and activity partners in all guest related communications. The GSC agent will be responsible for the daily communication with the hotel on VIP arrivals, special requests, and daily activities.

Hyatt has redefined the hotel experience that reflects the Hindi meaning of \"Andaz, personal style\". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.

Hyatt is a place where high expectations aren't just met- they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

This is not your typical career opportunity. This is the Hyatt Touch.

90 - Day Introductory Rate: $25.19

Hourly Rate: $29.64

• This role will be eligible for the following benefits, after meeting initial eligibility times:


• Health, Dental, Vision, Chiropractic


• 401K Retirement Savings Plan


• Employee Stock Purchase Plan


• Paid vacation, Sick, Floating Holidays and 7 Observed Holidays


• Discounted rooms at any participating Hyatt location starting on the first day of employment


• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleague who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Excellent communication skills


• Schedule flexibility required, must be able to work variable shifts on any day of the week (full days include early mornings, mid-day, afternoons, evenings, overnights, weekends and holidays)


• Experience with HotSOS, OPERA, Book4Time, OpenTable, RESERVE, MICROS, and Microsoft Office preferred