Lux Spa Concierge — VIP Guest Services & Travel Perks

Hilton; Wailea (HI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Travel perks

Employee stock plan

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plan

Job summary

The Waldorf Astoria Resort in Maui, Grand Wailea, part of Hilton, is seeking a Spa Concierge to join the team. This Forbes 4-Star, AAA 4-Diamond property offers luxury service on 40 tropical acres with 780 rooms and multiple dining outlets.

As a Spa Concierge you will assist guests with special requests, dining, transportation, and personalized services, delivering memorable experiences and helping promote hotel offerings. Schedule may vary and is based on business needs.

Qualifications

• Experience delivering personalized guest services.
• Strong communication and multitasking skills.
• Ability to coordinate dining, transportation, and events.

Responsibilities

• Delight guests by promptly handling inquiries and requests.
• Provide dining, transportation, events, tours, and local attraction arrangements.
• Coordinate special services like medical care, childcare, and floral delivery.
• Manage guest communications including messages, mail, and packages.
• Support VIP guests with seamless registration and elevated service.
• Promote hotel offerings and encourage use of services and programs.

Skills

Guest relations

Communication

VIP service

Multitasking

Job description

The Waldorf Astoria Resort in Maui, Grand Wailea, part of Hilton, is seeking a Spa Concierge to join the team. This Forbes 4-Star, AAA 4-Diamond property offers luxury service on 40 tropical acres with 780 rooms and multiple dining outlets.

As a Spa Concierge you will assist guests with special requests, dining, transportation, and personalized services, delivering memorable experiences and helping promote hotel offerings. Schedule may vary and is based on business needs.