Luxury Resort Guest Experience Specialist

Sensei; Rancho Mirage (CA); On-site; USD 56,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401k Plan Matching

Wellbeing Benefit

Employee Discount Program

Job summary

Sensei seeks an Experience Specialist to warmly welcome guests, manage check-ins/outs, and assist with guest requests at the Rancho Mirage resort. You will coordinate with all departments to ensure smooth night-to-day transitions and oversee guest communications across in-person, phone, email, and text channels.

Role requires at least 2 years in front desk or related hospitality and proficiency with PMS systems; upselling hospitality options is encouraged.

Qualifications

• At least 2 years of front desk, hotel concierge, reservations, or call center experience.
• Experience with reservation and PMS systems; familiarity with Opera or similar.
• Strong communication, organization, and guest-service orientation.
• Able to upsell products and services to guests.

Responsibilities

• Greets guests and checks them in/out following Sensei procedures.
• Assist guests with overnight valet/bell needs and guide through the resort spaces.
• Handle reservations for future guests when reservations team is unavailable.
• Coordinate intradepartment communication for daily operations and pass-ons.
• Respond to guest questions via in person, phone, email or text with courtesy.
• Maintain front desk and front drive area in a clean and orderly fashion.

Skills

Guest service

Communication

Upselling

Organization

Tools

Opera PMS

Book4Time

Outlook

Microsoft Office

Job description

Sensei seeks an Experience Specialist to warmly welcome guests, manage check-ins/outs, and assist with guest requests at the Rancho Mirage resort. You will coordinate with all departments to ensure smooth night-to-day transitions and oversee guest communications across in-person, phone, email, and text channels.

Role requires at least 2 years in front desk or related hospitality and proficiency with PMS systems; upselling hospitality options is encouraged.