Guest Experience Director, Front Office Leadership

The Broken Keel; Rancho Mirage (CA); On-site; USD 90,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) and matching

Hotel discount

Job summary

Westin Rancho Mirage Golf Resort & Spa in Rancho Mirage, CA seeks a Director of Front Office to lead Guest Services, Bell Services, and Service Express, driving exceptional service, efficiency, and revenue.

The role collaborates with Rooms leadership to optimize guest satisfaction, labor planning, and financial performance, while coaching a growing Front Office team and ensuring brand standards.

Qualifications

• Strong leadership and decision-making abilities.
• Experience managing budgets and labor controls.
• Proficient with hotel systems and front office operations.
• Fluent in English; Spanish preferred but not required.

Responsibilities

• Lead Front Office and Guest Services operations to deliver an elevated guest experience.
• Ensure service standards across Bell Services, Welcome Ambassadors, and Service Express.
• Act as Manager on Duty, resolving guest concerns with professionalism and empathy.
• Oversee recruitment, training, and development of Front Office staff and scheduling.

Skills

Leadership

Budgeting

Hotel systems

Staff management

Guest services

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Westin Rancho Mirage Golf Resort & Spa in Rancho Mirage, CA seeks a Director of Front Office to lead Guest Services, Bell Services, and Service Express, driving exceptional service, efficiency, and revenue.

The role collaborates with Rooms leadership to optimize guest satisfaction, labor planning, and financial performance, while coaching a growing Front Office team and ensuring brand standards.