Hospitality General Manager — Experience & Operations

Nook (now The Wonder); Westport (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

The Wonder in Westport, CT is seeking a hands-on General Manager to oversee daily operations, guest services, and the overall experience across all spaces. You will lead hospitality standards and ensure every guest feels valued.

You will lead staffing, scheduling, onboarding, and communications, while developing systems for reservations, point of sale, and feedback to ensure consistent excellence. A passion for hospitality and collaborative leadership is essential.

Qualifications

• Hospitality leadership experience in a service environment.
• Ability to lead a team and deliver exceptional guest experiences.
• Strong organizational and communication skills.

Responsibilities

• Oversee daily operations and maintenance of The Wonder spaces to deliver exceptional guest experiences.
• Lead staffing: scheduling, hiring, onboarding, and staff communications.
• Develop and manage systems for reservations, POS, and customer feedback/complaints.

Job description

The Wonder in Westport, CT is seeking a hands-on General Manager to oversee daily operations, guest services, and the overall experience across all spaces. You will lead hospitality standards and ensure every guest feels valued.

You will lead staffing, scheduling, onboarding, and communications, while developing systems for reservations, point of sale, and feedback to ensure consistent excellence. A passion for hospitality and collaborative leadership is essential.