F&B Team Lead — Elevate Guest Experience

Pyramid Global Hospitality; Puerto Rico; On-site; USD 55,000 - 75,000; Full time

Job summary

Hyatt Regency Grand Reserve Puerto Rico, part of Pyramid Global Hospitality, is seeking a hospitality professional to lead guest services and oversee daily operations across departments.

The ideal candidate holds a degree in Business Administration or Hotel Management, is bilingual, and demonstrates strong leadership, communication, and a passion for delivering exceptional guest experiences.

Qualifications

• Degree in Business Administration and/or Hotel Management.
• Bilingual abilities in English and another language.
• Passion for hospitality and delivering exceptional guest experience.
• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal abilities.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Achieve established goals for total customer satisfaction in Food & Beverage and hotel services.
• Respond to feedback and maintain rating levels across guest survey platforms.
• Establish and maintain recruitment and retraining programs.
• Understand and supervise the responsibilities of service staff.
• Address and resolve guest requests promptly and professionally.
• Be familiar with the outlet menus and service times, including translations if needed.
• Supervise the work of assigned staff to ensure high-quality, timely service.
• Participate in meetings relevant to the position and ensure timely reporting.
• Maintain punctuality regarding reports and meetings related to the role.

Skills

Leadership

Team development

Bilingual

Communication

Coaching

Education

Degree in Business Administration or Hotel Management

Job description

Hyatt Regency Grand Reserve Puerto Rico, part of Pyramid Global Hospitality, is seeking a hospitality professional to lead guest services and oversee daily operations across departments.

The ideal candidate holds a degree in Business Administration or Hotel Management, is bilingual, and demonstrates strong leadership, communication, and a passion for delivering exceptional guest experiences.