Luxury Resort Front Office: Guest Services Manager

Opal Grand Oceanfront Resort & Spa; Delray Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Complimentary associate parking

Complimentary shift meal

25% Discount in Resort outlets

Team Member discount at Resorts within

Friends and Family Discount

Job summary

Opal Grand Oceanfront Resort & Spa in Delray Beach, FL, invites a results-driven Guest Services Manager to lead the Front Office team and oversee Front Desk, PBX, concierge, bellman and valet operations.

This role reports to the Front Office Manager and requires strong attention to detail and superb guest interaction across departments. Weekend/evening work is required in a luxury, service-focused environment.

Qualifications

• High School Diploma or GED required.
• Previous supervisory experience in front office luxury resort.
• Ability to work weekends, evenings and holidays.
• Excellent interpersonal and communication skills.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and active listening.

Responsibilities

• Welcomes and completes check-in/check-out procedures for guests daily to ensure satisfaction.
• Answers inquiries and accepts reservations, communicates hotel rates, and uses suggestive selling techniques.
• Communicates clearly to staff; provides direction.
• Maintains guest relations with in-house and area information.
• Controls Front Desk cash transactions and personal bank per policy.
• Maintains a friendly, courteous demeanor at all times.
• Responds to guest requests, problems, complaints, and accidents with follow-up for satisfaction.
• Develops employee morale and trains Front Office personnel.
• Maximizes room revenue by monitoring status and house count.
• Participates in MOD program as scheduled, including nights and weekends.
• Promotes open communication with managers and other departments.
• Operates Front Office computer system; generates reports and performs basic programming.

Skills

Supervisory experience

Interpersonal skills

Written and verbal communication

Time management

Organizational skills

Conflict resolution

Patience and listening

Customer service

Education

High School Diploma/GED

Front office supervisory experience

Job description

Opal Grand Oceanfront Resort & Spa in Delray Beach, FL, invites a results-driven Guest Services Manager to lead the Front Office team and oversee Front Desk, PBX, concierge, bellman and valet operations.

This role reports to the Front Office Manager and requires strong attention to detail and superb guest interaction across departments. Weekend/evening work is required in a luxury, service-focused environment.