Luxury Resort Front Desk Concierge

Camelback Hospitality PE LLC; Paradise Valley (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Sanctuary Camelback Mountain is seeking a Front Desk Agent to create exceptional arrival and departure experiences. You will greet guests, register them, and provide accurate information while maintaining professional service throughout each stay.

The role requires handling guest accounts, coordinating with hotel departments, and ensuring a welcoming environment by anticipating needs and resolving requests with care.

Qualifications

• The candidate should have strong interpersonal skills and a positive attitude.
• Clear, articulate telephone voice and professional communication are required.
• Ability to listen effectively and communicate in English.
• Experience in hospitality or guest services is a plus.

Responsibilities

• Greet guests warmly and register them efficiently.
• Provide accurate information on hours, attractions and services.
• Complete registration in the system and verify guest details.
• Post charges to guest accounts and handle payments.
• Coordinate with departments to fulfill guest requests and resolve issues.

Skills

Interpersonal skills

Telephone communication

English communication

Customer service

Education

High School Diploma

Tools

Opera PMS

Job description

Sanctuary Camelback Mountain is seeking a Front Desk Agent to create exceptional arrival and departure experiences. You will greet guests, register them, and provide accurate information while maintaining professional service throughout each stay.

The role requires handling guest accounts, coordinating with hotel departments, and ensuring a welcoming environment by anticipating needs and resolving requests with care.