Luxury Resort Front Desk Concierge

Tb-Isle-Resort-Lp; Florida; On-site; USD 32,000 - 48,000; Full time

Job summary

The JW Marriott Miami Turnberry Resort & Spa is seeking a Front Desk Agent to deliver professional, personalized check-in and check-out experiences for guests. You will handle payments according to resort requirements and respond to inquiries in person or by phone.

Candidates should have a polished demeanor, at least one year in hotel front desk, strong guest-service skills, and the ability to multitask in a luxury environment.

Qualifications

• High school diploma or GED; hospitality-related degree preferred.
• Experience in hotel front desk environments.
• Proficiency with guest billing policies and resort standards.

Responsibilities

• Check-in and check-out for guests in a professional and personalized manner.
• Provide prompt, personal service during guest stays and inquiries.
• Resolve guest concerns and coordinate with other departments to ensure satisfaction.
• Maintain confidentiality and security of guest information and resort data.

Skills

Guest service

Communication

Multitasking

Professional demeanor

Education

High school diploma or GED; hospitality-related degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The JW Marriott Miami Turnberry Resort & Spa is seeking a Front Desk Agent to deliver professional, personalized check-in and check-out experiences for guests. You will handle payments according to resort requirements and respond to inquiries in person or by phone.

Candidates should have a polished demeanor, at least one year in hotel front desk, strong guest-service skills, and the ability to multitask in a luxury environment.