Front Desk Agent

Tb-Isle-Resort-Lp; Florida; On-site; USD 32,000 - 48,000; Full time

Job summary

The JW Marriott Miami Turnberry Resort & Spa is seeking a Front Desk Agent to deliver professional, personalized check-in and check-out experiences for guests. You will handle payments according to resort requirements and respond to inquiries in person or by phone.

Candidates should have a polished demeanor, at least one year in hotel front desk, strong guest-service skills, and the ability to multitask in a luxury environment.

Qualifications

• High school diploma or GED; hospitality-related degree preferred.
• Experience in hotel front desk environments.
• Proficiency with guest billing policies and resort standards.

Responsibilities

• Check-in and check-out for guests in a professional and personalized manner.
• Provide prompt, personal service during guest stays and inquiries.
• Resolve guest concerns and coordinate with other departments to ensure satisfaction.
• Maintain confidentiality and security of guest information and resort data.

Skills

Guest service

Communication

Multitasking

Professional demeanor

Education

High school diploma or GED; hospitality-related degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Scope of PositionThe Front Desk Agent is responsible for a professional, yet personal and efficient check-in and check-out for each guest of the resort. He/she will process all payments according to established resort requirements and provide information to guests, as well as visitor inquiries in person or via telephone. In addition, the Front Desk Agent is expected to complete daily checklists and always demonstrate professional courtesy.Position RequirementsProfessional demeanor appropriate for a luxury environment.One (1) year experience in a Hotel or Resort Front Desk position.Outstanding guest service skills.Able to handle a multitude of tasks in an ever-changing environment.Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members.ResponsibilitiesApproach all encounters with guests, employees, and members in a professional and personalized manner.Responsible for providing prompt yet personal service at times of check-in & check-out.Assist management in applying credit and guest billing policies.Resolve all guest concerns to conclusion including working with other departments to ensure guest satisfaction.Always maintain a professional and high-quality service-oriented environment.Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with JW Marriott Miami Turnberry Resort & Spa standards.Understand and communicate promotions and enhancements effectively with Associates and guests.Build rapport with VIPs and distinguished visitors, follow up calls, encourage feedback throughout guests stay.Offer to handle special arrangements during guest stays; coordinate future visits.Maintain database of guest preferences and special dates.Actively participate in training and continuing education related to the Front Desk.Complete projects in a timely manner as required by the Front Desk Manager, and Supervisors.Perform any other reasonable duties as required by management.EducationHigh school diploma or GED or degree in Hospitality related major.Skills and AbilitiesAble to communicate in the English language. Second language is a plus.Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).Physical RequirementsOn a continuous basis, stand at a desk for long periods of time in front of a computer screen.Also requires walking/reaching and bending throughout shift.Must be physically fit to lift, pull, and push items up to 50 pounds.