Luxury Resort Front Desk Concierge

Muckleshoot Casino; Auburn, Northern (WA, KY); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Complimentary meals

Covered team member parking

Retirement plans

Job summary

Muckleshoot Casino Resort in Auburn, WA invites a customer-service oriented professional to join our team. You will be the face of the casino for guests and new hires, delivering exceptional service and professionalism while managing arrivals, departures, and guest accounts.

The role requires 2 years of customer service experience and 1 year in luxury hospitality, with the ability to obtain a Class IIIB gaming license.

Qualifications

• 2 years of customer service experience.
• 1 year of luxury hospitality experience.

Responsibilities

• Be the face of MCR for new hires and team members, exemplify values and guest service.
• Check guests in on arrival and out on departure.
• Post charges to guest accounts.
• Assist guests with disabilities.
• Manage online, phone, and in-person reservations.
• Arrange services for VIP customers.
• Operate switchboard and assist inquiries.
• Collaborate with internal departments to ensure guest satisfaction.
• Follow safety policies and procedures.
• Create and maintain a positive, safe work environment.

Skills

Customer service

Hospitality

Job description

Muckleshoot Casino Resort in Auburn, WA invites a customer-service oriented professional to join our team. You will be the face of the casino for guests and new hires, delivering exceptional service and professionalism while managing arrivals, departures, and guest accounts.

The role requires 2 years of customer service experience and 1 year in luxury hospitality, with the ability to obtain a Class IIIB gaming license.