Hotel, Front Desk Supervisor

Muckleshoot Casino; Auburn (WA); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Free meals for staff

Employee parking

Life insurance

Long-term disability

FSA options

Job summary

Muckleshoot Casino in Auburn, WA, seeks a Front Desk Supervisor to lead guest services and support teams at the resort. You will greet guests, manage check-ins/outs, and ensure accurate reservations while upholding luxury service standards.

The role requires two years in luxury hospitality, at least one year in supervision, and proven Front Desk experience. A hospitality degree is a plus; the workplace offers growth and a competitive benefits package.

Qualifications

• Minimum of two years of luxury hospitality experience.
• Minimum of one year of supervisory experience.
• Proven experience in Front Desk or Guest Services operations.
• Bachelor’s degree in hospitality management or related field is a plus.

Responsibilities

• Be the face of MCR for new hires and team members; exemplify values and guest service.
• Greet and welcome guests upon arrival, creating a warm atmosphere.
• Handle guest check-ins and check-outs with reservation accuracy.
• Supervise, train, and mentor front desk staff to ensure service quality.
• Address and resolve guest inquiries and complaints promptly.
• Provide information about facilities and local attractions to guests.
• Foster relationships with repeat guests and VIPs to build loyalty.
• Collaborate with housekeeping/maintenance to prepare rooms and fix issues.
• Work cross-functionally to improve guest satisfaction and operations.
• Assist in managing room availability to optimize revenue and occupancy.
• Manage guest payments, invoices, and cash drawer; prepare daily financial reports.

Skills

Guest services

Supervisory experience

Hospitality industry experience

Education

Bachelor’s degree in hospitality management or related field

Job description

Muckleshoot Casino Resort, 2402 Auburn Way S, Auburn, WA 98002, USA

Description

WHAT'S IN IT FOR YOU

• Competitive salary starting at $26.98/hr. with discretionary performance bonuses 2x a year!
• Discretionary performance bonuses 2x per year!

Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.

Complimentary meals and covered team member parking.

Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.

A variety of additional voluntary benefits and retirement plans

WHAT YOU’LL DO

• Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.
• Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations, payments, and guest information.
• Supervise, train, and mentor front desk associates to ensure excellent customer service and adherence to resort policies and procedures.
• Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
• Proactively provide information about resort facilities, services, and local attractions to enhance guest experiences.
• Foster positive relationships with repeat guests and VIPs to enhance their experience and encourage loyalty.
• Collaborate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and address any maintenance issues promptly.
• Work cross-functionally with other departments to find solutions that enhance guest satisfaction and streamline operations.
• Assist in managing room availability to optimize revenue and occupancy.
• Manage guest payments, process invoices, and manage the cash drawer accurately.
• Prepare daily financial reports and reconcile discrepancies as needed.
• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to the appropriate personnel.
• Perform other duties as assigned.

WHAT YOU’LL BRING

• Minimum of two (2) years of luxury hospitality experience required
• Minimum of one (1) year of supervisory experience required
• Proven experience in Front Desk or Guest Services operations required
• Bachelor’s degree in hospitality management or related field a plus!

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.