Front Desk Agent – Guest Experience & VIP Services

Muckleshoot-Casino-Resort-

Auburn (WA)

On-site

USD 23,000 - 33,000

Full time

Just now

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Competitive salary

Discretionary bonuses 2x a year

Complimentary meals

Covered team member parking

Retirement plans

Job summary

Muckleshoot Casino Resort in Auburn, WA is seeking a team-oriented guest services professional. You will greet guests, manage reservations, and coordinate special services with VIP clients to ensure a superior experience.

Responsibilities include check-in/check-out, billing, assisting guests with disabilities, and collaboration across departments. Compliance with policies and a commitment to safety are required for a positive workplace.

Qualifications

Must be able to obtain a Class IIIB gaming license.
2 years of customer service experience.
1 year of luxury hospitality experience.

Responsibilities

Be the face of MCR for new hires and team members; exemplify MCR values and deliver excellent guest service.
Check guests in on arrival and out on departure.
Post charges to appropriate guest accounts.
Assist guests with disabilities.
Manage online, phone, and in-person room reservations.
Arrange specialized services for VIP customers.
Operate switchboard and assist with inquiries.
Collaborate with internal departments to ensure guest satisfaction.
Comply with company procedures and safety policies.
Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and report issues.
Perform other duties as assigned.