Luxury Resort Concierge - Elevate Guest Experiences

CoralTree Hospitality; Ivins (UT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Employee dining room

Paid time off

Resort discounts

Employee hotel stay

Job summary

Black Desert Resort in Southern Utah is seeking a Front Desk Concierge Agent to deliver elevated, personalized service to guests from arrival to departure. You will assist with reservations, activity planning, transportation coordination, and special requests, acting as the resort's ambassador.

The role supports consistent daily coverage, builds guest relationships, and contributes to service recovery. On-site, year-round, full-time position with competitive hourly pay and benefits.

Qualifications

• 2+ years of experience in luxury hospitality, concierge, or guest services.
• Strong communication and relationship-building skills.
• Knowledge of reservation systems and guest management platforms preferred.

Responsibilities

• Serve as a primary contact for guests with personalized recommendations and itinerary planning
• Coordinate dining, spa, golf, transportation, and activity reservations
• Assist with special occasions, VIP arrivals, and custom guest experiences
• Communicate guest preferences and special requests to internal departments
• Support pre-arrival planning and in-stay guest engagement
• Resolve guest concerns promptly and professionally
• Maintain accurate guest notes and service details in resort systems
• Stay informed on resort amenities, events, and local attractions
• Support front desk and bell services during peak periods as needed
• Perform other duties as assigned

Skills

Luxury hospitality

Communication skills

Reservation systems

Attention to detail

Service mindset

Flexible scheduling

Job description

Black Desert Resort in Southern Utah is seeking a Front Desk Concierge Agent to deliver elevated, personalized service to guests from arrival to departure. You will assist with reservations, activity planning, transportation coordination, and special requests, acting as the resort's ambassador.

The role supports consistent daily coverage, builds guest relationships, and contributes to service recovery. On-site, year-round, full-time position with competitive hourly pay and benefits.