Yield & Reservations Rooms Controller

Hei Hotels Inc.; Anaheim, Northern (CA, KY); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

401(k) with matching

Job summary

HEI Hotels and Resorts seeks a Rooms Controller for the JW Marriott Anaheim Resort in Anaheim, CA. This on-site full-time position focuses on optimizing inventory and occupancy using yield management and precise data entry into reservations systems.

Responsibilities include processing group lists, forecasting for the Rooms Department, and clear verbal/written communication with staff. Candidates should have hotel experience and strong numerical and Excel skills.

Qualifications

• Hotel experience preferred.
• Ability to effectively address guest and associate concerns with empathy and proactive solutions.
• Proficiency with computer systems and software such as Microsoft Office Suite.
• Ability to perform accurate 10-key calculations.
• Analytical ability to assess reservation trends and make decisions.
• Strong verbal and written communication skills.

Responsibilities

• Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate.
• Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
• Calculate and prepare rooms reports to determine sources of business using various computer systems.
• Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Hotel experience

Customer service

Verbal and written communication

Attention to detail

Microsoft Office

10-key calculations

Data entry

Tools

Microsoft Office Suite

Job description

HEI Hotels and Resorts seeks a Rooms Controller for the JW Marriott Anaheim Resort in Anaheim, CA. This on-site full-time position focuses on optimizing inventory and occupancy using yield management and precise data entry into reservations systems.

Responsibilities include processing group lists, forecasting for the Rooms Department, and clear verbal/written communication with staff. Candidates should have hotel experience and strong numerical and Excel skills.