Rooms Controller

HEI Hotels & Resorts; Anaheim (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

Pet insurance

401(k) with matching

Hotel Room Discount

Job summary

JW Marriott Anaheim Resort is seeking a Reservations/Rooms role focused on yield management, group block handling, and forecasting. You will monitor inventory, process reservations, and generate reports to maximize occupancy and rate.

Ideal candidates have hotel experience, strong math and computer skills, and clear communication. This role requires regular attendance and a customer-focused approach in a busy hospitality environment at our Anaheim location.

Qualifications

• Hotel experience preferred.
• Strong guest service and problem-solving abilities.
• Proficient with computer systems and MS Office.
• Accurate 10-key typing and numerical calculations.
• Analytical ability to assess reservation trends and decisions.
• Effective verbal and written communication.

Responsibilities

• Monitor and analyze Rooms Inventory using Yield Management to maximize occupancy and average rate.
• Process and handle group rooming lists, reservations, and associate reservations requests.
• Calculate and prepare rooms reports to determine sources of business.
• Assist in development and revisions of forecasts for the Rooms Department, monthly and annually.
• Communicate clearly to staff, verbally and in writing.
• Be available to work on a regular basis in accordance with attendance rules.
• Perform other job-related duties as assigned.

Skills

Hotel experience

Guest service orientation

Computer literacy / MS Office

10-key calculator

Analytical reservations skills

Communication skills

Job description

About Us

At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility. Located steps from Disneyland Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California's premier destinations. With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine. Our resort is conveniently accessible, with multiple public transit options nearby, making commuting easier for team members across Orange County. We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.

Compensation

Salary Range: $29.65 - $29.65 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Essential Duties and Responsibilities

• Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.

• Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.

• Calculate and prepare rooms reports to determine sources of business using various computer systems.

• Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.

• Communicate both verbally and in writing to provide clear direction to staff.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.

• Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

• Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.

• Ability to make accurate mathematical calculations using 10-key.

• Must have analytical ability to assess reservation trends and make related decisions.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.