Lobby Concierge

Hei Hotels Inc.; Anaheim, Northern (CA, KY); Hybrid; USD 39,000 - 43,000; Full time

Benefits offered by this job

Free parking

Complimentary hot buffet meals during…

401(k) Savings Plan with matching

Hotel Room Discount programs

Job summary

JW Marriott Anaheim Resort in Anaheim, CA is seeking a Lobby Concierge for on-site guest assistance, reservations, directions, and information about local attractions. You will interact with guests and coordinate services to ensure a seamless experience.

Strong communication skills and prior hotel or customer-service experience are preferred. This role supports a premium guest experience within HEI Hotels and Resorts and offers steady schedules in a hospitality setting.

Qualifications

• One year experience in a public contact position.
• Hotel experience preferred.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as supervisors, coworkers, and guests.

Responsibilities

• Answer questions and make reservations for dining, entertainment, and activities.
• Provide directions to hotel facilities and events.
• Notify guests of faxes, mail, messages, and packages.
• Maintain current information on hotel services and attractions.
• Complete attendance requirements and be available to work regularly.
• Perform other duties as assigned.

Skills

Public contact

Hotel experience

Verbal communication

Written communication

Adaptability

Job description

## Lobby ConciergeApply: On-Site: JW Marriott Anaheim - Anaheim, CA: Full time: Posted Today: JR119309**About Us**At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility. Located steps from Disneyland Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California’s premier destinations. With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine. Our resort is conveniently accessible, with multiple public transit options nearby, making commuting easier for team members across Orange County. We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**Salary Range: $29.15 - $29.15 Hourly### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**### **Essential Duties and Responsibilities*** Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.* Provide directions to hotel facilities or events.* Notify/assist guests of receipt of facsimiles, mail, messages, and packages.* Maintain current information and materials regarding hotel, services, and attractions.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job duties as assigned.**Qualifications and Skills*** One year experience in a public contact position.* Hotel experience preferred.* Ability to establish and maintain effective working relationships with guests and associates.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.### Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.