Lobby Concierge

HEI Hotels & Resorts; Anaheim (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical & Dental

Vision insurance

Vacation & Holidays

401(k) with matching

Hotel room discounts

Job summary

JW Marriott Anaheim Resort, part of HEI Hotels & Resorts, is seeking a guest services professional at our Anaheim, CA property near Disneyland Resort and the Convention Center. This on-site role offers a stable hourly wage and opportunities to help guests with reservations, directions, and local information.

Pay is $29.15 per hour, with no tipping or discretionary bonus. Responsibilities include guest inquiries, mail handling, and keeping hotel information current; attendance and reliability are

Qualifications

• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with guests and associates.
• Effective verbal and written communication skills; adapt communication for different audiences.

Responsibilities

• Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.
• Provide directions to hotel facilities or events.
• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
• Maintain current information and materials regarding hotel, services, and attractions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job duties as assigned.

Skills

Public contact exp

Hotel experience

Interpersonal skills

Verbal & written communication

Job description

About Us

At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility. Located steps from Disneyland Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California's premier destinations. With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine. Our resort is conveniently accessible, with multiple public transit options nearby, making commuting easier for team members across Orange County. We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $29.15 - $29.15 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Essential Duties and Responsibilities

• Answer questions regarding or making reservations for dining, entertainment, sports events, recreation, tours, health and beauty, childcare, transportation, cultural activities, shopping, and other services.
• Provide directions to hotel facilities or events.
• Notify/assist guests of receipt of facsimiles, mail, messages, and packages.
• Maintain current information and materials regarding hotel, services, and attractions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job duties as assigned.

Qualifications and Skills

• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with guests and associates.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.