Luxury Residential Concierge — Resident Experience & Safety

Related Management Company; Boston (MA); On-site; USD 26,000 - 29,000; Full time

Job summary

Related Management Company (RMC) is seeking a Residential Concierge for One Back Bay in Boston. You will welcome residents and guests, handle requests, coordinate services, and support a safe, connected community on a luxury property.

Ideal candidates have hospitality or related experience, strong communication, and a flexible schedule including evenings and weekends. On-call shifts and a performance-based bonus structure are noted in the compensation section.

Qualifications

• Prior experience in hospitality, property management, customer service or related field.
• Contagious passion for creating happiness and spreading joy.
• Exceptional communication and interpersonal skills to build rapport.
• Resourceful with the ability to handle requests and challenges.
• Able to multitask and stay composed in a fast-paced environment.
• Willingness to execute tasks with grit and perseverance.
• Flexible schedule, including evenings and weekends.

Responsibilities

• Greet residents and visitors with warmth to create a welcoming atmosphere.
• Coordinate maintenance/repairs, reservations, and deliveries as needed.
• Monitor safety and respond to emergencies to ensure resident security.
• Foster a sense of community and connect residents with one another.
• Maintain accurate shift notes and pass-on logs for clear communication.

Skills

Hospitality experience

Customer service

Communication skills

Multitasking

Flexibility

Problem solving

Job description

Related Management Company (RMC) is seeking a Residential Concierge for One Back Bay in Boston. You will welcome residents and guests, handle requests, coordinate services, and support a safe, connected community on a luxury property.

Ideal candidates have hospitality or related experience, strong communication, and a flexible schedule including evenings and weekends. On-call shifts and a performance-based bonus structure are noted in the compensation section.