Residential Concierge - Part Time / On-Call

Related Management Company; Boston (MA); On-site; USD 26,000 - 29,000; Full time

Job summary

Related Management Company (RMC) is seeking a Residential Concierge for One Back Bay in Boston. You will welcome residents and guests, handle requests, coordinate services, and support a safe, connected community on a luxury property.

Ideal candidates have hospitality or related experience, strong communication, and a flexible schedule including evenings and weekends. On-call shifts and a performance-based bonus structure are noted in the compensation section.

Qualifications

• Prior experience in hospitality, property management, customer service or related field.
• Contagious passion for creating happiness and spreading joy.
• Exceptional communication and interpersonal skills to build rapport.
• Resourceful with the ability to handle requests and challenges.
• Able to multitask and stay composed in a fast-paced environment.
• Willingness to execute tasks with grit and perseverance.
• Flexible schedule, including evenings and weekends.

Responsibilities

• Greet residents and visitors with warmth to create a welcoming atmosphere.
• Coordinate maintenance/repairs, reservations, and deliveries as needed.
• Monitor safety and respond to emergencies to ensure resident security.
• Foster a sense of community and connect residents with one another.
• Maintain accurate shift notes and pass-on logs for clear communication.

Skills

Hospitality experience

Customer service

Communication skills

Multitasking

Flexibility

Problem solving

Job description

Do you possess an insatiable passion for providing exceptional resident services? Do you thrive on creating delightful moments for others? If so, Related Companies’, Luxury team is searching for a unique individual like you to join our team as a Residential Concierge! This vacancy is located at our luxury property, One Back Bay, in Boston.

Work Schedule

On Call

What You’ll Be Doing As a Residential Concierge

• Welcoming Ambassador: Greet residents and visitors with a friendly smile and genuine warmth. Your positive energy and exceptional customer service skills will set the tone for a welcoming atmosphere within the community.
• Problem-Solving: Be the go-to person for residents when they need assistance or have requests. From coordinating maintenance and repairs to assisting with reservations and deliveries, your resourcefulness and ability to handle challenges will be invaluable.
• Safety: Monitor security systems, conduct regular patrols, and promptly respond to any emergencies or concerns. Your watchful eye will keep our residents safe and sound, ensuring their peace of mind.
• Relationship Building: Foster a sense of community by creating opportunities for residents to connect and engage with one another.
• Teamwork: Maintain accurate and complete shift notes and “pass‑on” logs to ensure successful communication through shift changes

Compensation

• $19 - $21 / hour
• plus annual performance based bonus

Qualifications

WHO WE ARE LOOKING FOR

• You have prior experience in hospitality, property management, customer service or a related field.
• You have a contagious passion for creating happiness and spreading joy.
• You have exceptional communication and interpersonal skills to build rapport with residents and foster a sense of community.
• You are resourceful and have problem‑solving abilities to handle any reasonable request or challenge.
• You have the ability to multitask and remain composed in a fast‑paced environment.
• Bring it every day: Possess a readiness to execute on whatever task is thrown your way with a combination of hard work, grit, and perseverance.
• You have a flexible schedule and you are able to work non‑traditional hours, including evenings and weekends.
• You know the importance of doing the right thing - always, in all ways, even when no one's watching.
• You champion belonging, empowering people to be their best selves at work and at home.

#RMC

#RMCjobs

Overview

Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers – RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, employee engagement, and investing in leadership development to continuously improve the employee experience.

Related is an Equal Opportunity Employer

For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy