Lux Residential Concierge: Elite Guest & Resident Services

Four Seasons Hotels and Resorts; Boston (MA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Zero-cost Medical, Dental and Vision

Matched 401(k)

Employee Travel program

Complimentary daily Employee Meals

Job summary

Four Seasons Hotels and Resorts in Boston seeks a Residential Concierge to deliver exceptional hospitality to residents at One Dalton Street. You will manage requests, assist with residence/hotel services, and provide local guidance with a focus on guest satisfaction and seamless experiences.

The role requires 1–3 years of concierge experience in a luxury setting, strong English communication, and proficiency with multiple software systems. Weekend, night, and holiday availability is expected.

Qualifications

• Must have reading, writing, and spoken English proficiency.
• Two years of post-secondary education preferred.
• One to three years of concierge experience in a luxury environment.
• Previous Four Seasons concierge experience preferred.
• Excellent communication skills.
• Ability to use a variety of software.

Responsibilities

• Handles resident interactions with high hospitality and professionalism; accommodates special requests; resolves complaints; assists with inquiries about residence/hotel services, hours, staff, events, directions.
• Processes packages, faxes, messages, and mail; stores and retrieves packages; assists with vehicle retrieval if requested.
• Manages building access for vendors and homeowners; schedules vendors; verifies identity; controls entry doors and elevator access.
• Maintains security and restricts access during overnight hours.
• Keeps information about local attractions updated; recommends activities and arranges transportation, tickets, and reservations for residents.
• Updates homeowner profiles with relevant information.
• Works harmoniously with co-workers and supervisors.
• Willingness to work weekends, nights, and holidays.

Skills

Concierge experience

Excellent communication

Hospitality

English proficiency

Education

Post-secondary education (2+ years)

Tools

Reservation software

Job description

Four Seasons Hotels and Resorts in Boston seeks a Residential Concierge to deliver exceptional hospitality to residents at One Dalton Street. You will manage requests, assist with residence/hotel services, and provide local guidance with a focus on guest satisfaction and seamless experiences.

The role requires 1–3 years of concierge experience in a luxury setting, strong English communication, and proficiency with multiple software systems. Weekend, night, and holiday availability is expected.