Concierge - Luxury Condominium

Related; West Palm Beach (FL); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) plan

FSA & HSA benefits

Employer-paid life and AD&D insurance

Paid leave & disability programs

Mental health resources

Fertility benefits

Volunteer time off

Tuition & certification reimbursement

Internal advancement opportunities

Descrizione del lavoro

Related Management Company is seeking a Concierge to be the first impression for residents and guests in a luxury property. You will greet residents and guests with warmth, manage deliveries, and keep the lobby polished and inviting.

Join a team that supports leasing tours, resident events, and a seamless move-in/move-out process, while monitoring security and maintaining a welcoming atmosphere. This role rewards professionalism and teamwork within Related.

Competenze

• Passion for excellent service and a composed, professional attitude.
• 1–3 years of hospitality, customer service, or luxury property experience is a plus.
• Comfort using basic digital tools and logging systems.

Mansioni

• Greet residents and guests with warmth and professionalism.
• Announce visitors and manage deliveries to keep lobby welcoming.
• Maintain lobby cleanliness and atmosphere for a premium experience.
• Support leasing tours and resident events with a polished front desk presence.
• Monitor security and access procedures while remaining calm under pressure.
• Log packages and manage amenity bookings using digital tools.
• Assist move-ins/outs and coordinate with the Resident Manager as needed.
• Provide local tips and personalized service to residents.

Conoscenze

Customer service

Professional attitude

Digital tools familiarity

Physically able to lift 50 lbs

MS Office/CRM basics

Formazione

High school diploma or equivalent

Strumenti

CRM platforms

Email/comms tools

MS Office

Descrizione del lavoro

Responsibilities

Join Our Team

At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

What You’ll Do:

Resident & Guest Services

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere

Security & Access Control

• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately

Package & Amenity Management

• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences

Move-In & Move-Out Support

• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move-ins/outs
• Ensure smooth transitions with clear communication

Leasing & Visitor Assistance

• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence

Lifestyle & Brand Engagement

• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community

Emergency Response & Service Support

• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and elevate as needed
• Follow up with residents to ensure satisfaction

Teamwork & Professionalism

• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Qualifications

• A passion for excellent service and a composed, professional attitude
• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
• Ability to lift to 50 lbs and stand for long periods
• High school diploma or equivalent

Why You'll Love It Here:

• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available. …and so much more!

Overview

Build Your Career With Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at www.Related.com

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