Luxury Reservations Specialist — Hybrid/Remote

Aspen-Hospitality; Denver (CO); Hybrid; USD 18,000 - 30,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Flexible Spending Account

Life Insurance

Paid Time Off

401(k)

Ski passes

Employee perks

Job summary

Aspen Hospitality seeks a Reservation Agent to deliver timely, accurate service for reservations across Limelight properties, The Little Nell, and related locations. This role reports to the Assistant Director of Reservations and emphasizes guest satisfaction and sales.

This hybrid position can be based in Basalt, CO or remote in Boulder or Denver, CO, with applications accepted until September 13, 2026. Responsibilities include handling inbound calls, qualifying guests, confirming bookings, and

Qualifications

• Ability to multitask, prioritize and delegate in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Professional presentation and ability to work with people at all levels.
• Familiar with Reservations policies and procedures.

Responsibilities

• Handle inbound guest calls with product knowledge and exceptional service.
• Maintain professional demeanor and high service standards.
• Support daily reservations office operations as needed.
• Research and resolve reservation inquiries and guest concerns using available systems.
• Qualify callers to understand lodging preferences and needs.
• Close calls by confirming bookings or collecting contact information for follow-up.
• Drive sales conversions while communicating guest needs to improve the guest experience.
• Send confirmation emails and information for reservations or inquiries.
• Respond to inquiries by phone or email within 24 hours.
• Uphold Forbes Five-Star and AAA Five-Diamond standards in service.

Skills

Trust-building

Multitasking

Microsoft Office

Professional presentation

Policy knowledge

Cross-department collaboration

Staying composed under pressure

Feedback receptiveness

Decision making

Independent workload management

Team collaboration

Tools

Microsoft Office

Job description

Aspen Hospitality seeks a Reservation Agent to deliver timely, accurate service for reservations across Limelight properties, The Little Nell, and related locations. This role reports to the Assistant Director of Reservations and emphasizes guest satisfaction and sales.

This hybrid position can be based in Basalt, CO or remote in Boulder or Denver, CO, with applications accepted until September 13, 2026. Responsibilities include handling inbound calls, qualifying guests, confirming bookings, and