Luxury Reservations Agent — Hybrid (Remote/CO)

Aspen Skiing Company; Denver, Basalt (CO, CO); Hybrid; USD 18,000 - 30,000; Full time

Job summary

Aspen Hospitality is seeking a Reservation Agent to handle inquiries for Limelight and The Little Nell properties. The role is hybrid, based in Basalt, CO or remote in Boulder/Denver, CO, reporting to the Assistant Director of Reservations. Applications accepted until 2026-09-13.

Responsibilities include answering calls, driving sales, sending confirmations, and ensuring Forbes Five-Star/AAA Five-Diamond service standards are met. Benefits listed for full-time employees.

Qualifications

• Hospitality reservations experience is preferred.
• Ability to deliver timely, accurate reservation information.
• Strong communication and guest service skills.

Responsibilities

• Answer inbound guest calls with expert product knowledge and exceptional service standards.
• Close each call by confirming the booking or capturing contact information for follow-up.
• Drive sales conversions while effectively communicating guest needs.
• Send confirmation emails and relevant information for completed reservations.
• Respond to guest inquiries within 24 hours.

Skills

Guest service

Multitasking

Microsoft Office

Teamwork

Professional presentation

Policies & procedures

Communication

Decision making

Tools

Microsoft Office

Job description

Aspen Hospitality is seeking a Reservation Agent to handle inquiries for Limelight and The Little Nell properties. The role is hybrid, based in Basalt, CO or remote in Boulder/Denver, CO, reporting to the Assistant Director of Reservations. Applications accepted until 2026-09-13.

Responsibilities include answering calls, driving sales, sending confirmations, and ensuring Forbes Five-Star/AAA Five-Diamond service standards are met. Benefits listed for full-time employees.