Luxury Reservations Agent — Career Growth & Benefits

The Global Ambassador Hotel; Phoenix (AZ); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement match

Paid time off

Career growth

Job summary

The Global Ambassador in Phoenix seeks a Reservations Sales Agent to deliver personalized service as the primary contact for guests. You will handle inquiries, manage bookings, and coordinate across hotel departments to ensure luxury standards are met.

Reporting to the Reservations Sales Manager, you will optimize revenue through upselling, maintain detailed guest records, and uphold exceptional guest experiences in a fast-paced environment.

Qualifications

• 1–2 years in luxury hospitality or guest services.
• Excellent verbal and written communication.
• Able to multitask in a fast-paced, guest-focused environment.
• Experience with hotel PMS and reservation systems.

Responsibilities

• Serve as a single point of contact for guests across channels.
• Manage guest requests and inquiries with timely follow-through.
• Handle hotel, spa, and dining reservations, upsell hotel services.
• Operate PBX and route calls efficiently.
• Collaborate with front office, spa, F&B, housekeeping, and other teams.
• Maintain knowledge of amenities and local attractions.
• Document guest preferences and interactions in hotel systems.
• Support a collaborative team focused on guest satisfaction and operations.
• Complete other tasks as assigned.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

PBX systems

Property management system (PMS)

Reservation platforms

Job description

The Global Ambassador in Phoenix seeks a Reservations Sales Agent to deliver personalized service as the primary contact for guests. You will handle inquiries, manage bookings, and coordinate across hotel departments to ensure luxury standards are met.

Reporting to the Reservations Sales Manager, you will optimize revenue through upselling, maintain detailed guest records, and uphold exceptional guest experiences in a fast-paced environment.