Luxury Reservations & Guest Experience Manager

Hilton; New York (NY); On-site; USD 65,000 - 110,000; Full time

Job summary

Waldorf Astoria New York is seeking a Rooms Experience Manager to elevate guest service and luxury hospitality in a Forbes five-star environment.

You will manage reservations with meticulous attention to detail, address guest inquiries, and offer personalized recommendations to enhance each stay, while anticipating needs and resolving issues promptly to uphold the hotel's exceptional reputation.

Responsibilities

• Manage and coordinate guest reservations with meticulous attention to detail.
• Process bookings, address guest inquiries, and offer personalized recommendations to enhance each stay.
• Anticipate guest needs, handle special requests, and resolve issues promptly to uphold Forbes 5‑Star service and luxury hospitality.
• Deliver memorable experiences that reinforce the hotel’s reputation for exceptional service.

Job description

Waldorf Astoria New York is seeking a Rooms Experience Manager to elevate guest service and luxury hospitality in a Forbes five-star environment.

You will manage reservations with meticulous attention to detail, address guest inquiries, and offer personalized recommendations to enhance each stay, while anticipating needs and resolving issues promptly to uphold the hotel's exceptional reputation.