Luxury Front Office Night Manager

Hilton; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program (ESPP)

Parental leave

Wellness program

Generous PTO

Job summary

The Waldorf Astoria New York is seeking a Front Office Night Manager to lead and manage all Front Office operations, ensuring exceptional guest service and profitability. You will oversee check-in/check-out, room inventory, service standards, budgeting, and team performance while driving up-selling and guest satisfaction.

Responsibilities include supervising staff, auditing night operations, coordinating with departments, and maintaining knowledge of hotel products, events, and policies.

Qualifications

• Experience in hotel front office operations preferred.
• Strong guest service and communication skills.
• Ability to supervise, train and evaluate team members.
• Knowledge of up-selling and revenue management is a plus.

Responsibilities

• Direct and administer Front Office operations.
• Manage guest check-in/check-out and room inventory.
• Monitor performance and provide coaching.
• Ensure compliance with company standards.
• Conduct night audit and balance transactions.
• Recruit and train team members.
• Review arrivals, departures and VIPs for next day.

Skills

Guest service

Team leadership

Budgeting

Front office

Upselling techniques

Scheduling

Job description

The Waldorf Astoria New York is seeking a Front Office Night Manager to lead and manage all Front Office operations, ensuring exceptional guest service and profitability. You will oversee check-in/check-out, room inventory, service standards, budgeting, and team performance while driving up-selling and guest satisfaction.

Responsibilities include supervising staff, auditing night operations, coordinating with departments, and maintaining knowledge of hotel products, events, and policies.