Luxury Guest Experience Leader

HHM Hospitality; New York (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

HHM Hospitality is seeking a Guest Relations Manager in New York, New York to elevate the service culture and manage guest relations. This role involves overseeing the guest lifecycle, from pre-arrival to departure, ensuring that every interaction is exemplary and reflects the luxury standards of The Manner.

Key responsibilities include leading teams, optimizing guest satisfaction measures, and fostering effective cross-departmental collaboration. The ideal candidate will possess a degree in Hospitality Management and have at least 5 years of experience in luxury hotel operations.

Qualifications

• 5 years of leadership experience in luxury hotel operations.
• Strong communication skills and emotional intelligence.
• Experience with guest satisfaction metrics.

Responsibilities

• Lead the Guest Relations teams to deliver luxury service.
• Oversee the full guest lifecycle for optimal experience.
• Analyze guest feedback and implement service improvements.

Skills

Leadership

Guest Satisfaction

Communication

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera PMS

Job description

HHM Hospitality is seeking a Guest Relations Manager in New York, New York to elevate the service culture and manage guest relations. This role involves overseeing the guest lifecycle, from pre-arrival to departure, ensuring that every interaction is exemplary and reflects the luxury standards of The Manner.

Key responsibilities include leading teams, optimizing guest satisfaction measures, and fostering effective cross-departmental collaboration. The ideal candidate will possess a degree in Hospitality Management and have at least 5 years of experience in luxury hotel operations.