Rooms Experience Manager - Waldorf Astoria New York

Hilton; New York (NY); On-site; USD 65,000 - 110,000; Full time

Job summary

Waldorf Astoria New York is seeking a Rooms Experience Manager to elevate guest service and luxury hospitality in a Forbes five-star environment.

You will manage reservations with meticulous attention to detail, address guest inquiries, and offer personalized recommendations to enhance each stay, while anticipating needs and resolving issues promptly to uphold the hotel's exceptional reputation.

Responsibilities

• Manage and coordinate guest reservations with meticulous attention to detail.
• Process bookings, address guest inquiries, and offer personalized recommendations to enhance each stay.
• Anticipate guest needs, handle special requests, and resolve issues promptly to uphold Forbes 5‑Star service and luxury hospitality.
• Deliver memorable experiences that reinforce the hotel’s reputation for exceptional service.

Job description

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking aRooms Experience Managerto unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests with the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

As a Rooms Experience Manager, you will be responsible for managing and coordinating guest reservations with the utmost attention to detail, ensuring a smooth and efficient booking process. Your role is essential in delivering exceptional service by accurately processing reservations, addressing guest inquiries, and offering personalized recommendations to enhance your stay. You will engage with guests in a professional and welcoming manner, setting the tone for their experience at the hotel. Your ability to anticipate guest needs, handle special requests, and resolve any issues promptly will contribute to the hotel’s goal of achieving Forbes 5‑Stars. Your meticulous attention to detail and dedication to providing seamless service will play a key role in upholding the hotel’s reputation for exceptional hospitality and luxury service.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As aRooms Experience Manager, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.